Frequently Asked Questions

Common questions and answers for new players.

Where's the jump button? +

Did you do the tutorial? Jump in real life. (If you're new here, this is a long-running inside joke within the community.)

Is POP N' CHICKEN the best food in the game? +

According the POP N' CHICKEN website, the food is decent, but has mixed reviews. The ambiance has been described as a chaotic battle field.

How can I be a good teammate? +

POP1 is a team-based game. Knowing how to play as a team is key for your winning streaks as well as your overall level of fun.

RadFox: How to be a good teammate
Does this site list of every POP1 resource that exists? +

The goal of POP1 START HERE is to provide the essential resources to help new players join the community. If you have any suggestions please share them. There are many great resources out there, and this site is not meant to be comprehensive. It's just a starting point.

What do I do if I'm having issues with the game? +

If you're having issues with the game, please check the official POP1 discord channel or visit the support page.

Discord #game-support POPULATION: ONE Support Page
How do I use Discord? +

If you're new to discord, here is a short tutorial to help get you going.

YouTube
How do I join a Clan? +

The POP1 Discord has a #team-recruitment channel. Also, Clans League: You'll find a list of Clans in the POP1 community. Finding the right clan can be a way to meet new friends and teammates.

POP1 Discord #team-recruitment Clans League Discord #clans-registry #clans-recruitment
How do I get over motion sickness? +

Motion sickness is a common issue for new VR players. Here are some tips to help you get over it.

Mac In VR Dr. EyeGuy
Why do black circles appear limiting my vision when I move? +

That is the comfort vignette. It helps reduce motion sickness for new VR players. There is a setting in the game to turn it off.

WATCH Jeremy Ryan VR WATCH RadFox VR University
How do I mute my teammates? +

If you find yourself in a situation where you need to mute a teammate, you can do that in game. Try to remember that kids will be kids and trolls will be trolls. It's quick and easy to mute other players and does not require you to engage in a distracting conversation.

RadFoxVr: Player List Overview DukeEC: How to Mute Players in POP1
Why did I get shot behind a wall? Was the enemy cheating? +

The answer to this is almost always lag. See: What is lag?

What is lag? +

Lag is a delay between your actions and what happens in the game. It can be caused by a slow internet connection, high ping, or performance issues with the server or your device. Lag can make gameplay feel unresponsive and cause players to teleport, miss shots or get shot behind a wall.

Is there cheating in POPULATION: ONE? +

Yes, but it is not as common as most people think. The developers at BigBox VR actively work to identify and ban cheaters. If you suspect someone is cheating, you can report them through the in-game reporting system or via the official POP1 Discord. Keep in mind that accusations of cheating can often stem from lag or misunderstandings about game mechanics. Also, you might be playing against an OG who has played 15,000 games... in which case you might just be getting owned. 😉 But hopefully, you stick around and play those 15,000 games.

If you do encounter a suspected cheater, it's best to report them and move on. Getting frustrated will only ruin your experience.

POP1 Discord: #how-to-report Report via Zendesk
How do I repair my Oculus and controllers? +

Usually the first step is contacting Meta Quest support. If your hardware is no longer under warranty there are 3rd party repair options.

Meta Quest Help Center Fix My Oculus
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